NILS Volunteers

Kind words can be short and easy to speak, but actions speak far louder than words.

Volunteer Roles


Our volunteers are crucial to the success of NILS and their help and support is invaluable to the charity and its clients. The purpose of being a volunteer is twofold:

  • To enable us to provide the best possible service and support to new and existing clients by helping the office Administrator in their role

  • To provide the opportunity to develop your own skills and confidence and be part of a team that makes a difference to peoples’ lives

Outline expectations:

While we don’t necessarily expect our volunteers to have experience of working in an office environment, we are looking for people who:

  • Can engage with our clients, suppliers and partners by phone, in person and by email in a way that represents NILS positively and is consistent with our values of Integrity, Inclusivity, Community and Respect

  • Are good listeners, non-judgmental and can be relied upon to keep all information completely confidential

  • Can give of their time regularly, whether it be weekly or monthly, anything from an hour upwards

  • Have a current Disclosure and Barring Service (DBS) certificate or are happy to undergo a DBS check as we are dealing with vulnerable people and their money

Overview of the role:

Training will be provided, but below is a list of the tasks we like our volunteers to get involved in:

  • Opening and closing the office if the Administrator is unavailable

  • Answering the telephone, dealing with emails

  • Handling walk-in enquiries and making appointments to see the Administrator

  • Maintaining client records

  • Processing loan applications

  • Liaising with suppliers from whom we purchase goods for our clients

  • Banking

  • Taking part in promotional and fundraising activities

If you would like to find out more, please complete and submit the application form below and we will contact you to arrange a meeting.

Volunteer Form


“Don’t know what I would have done without a cooker as the old one cost too much to fix”


“NILS was very useful when I needed to buy a washing machine as I have a disabled son”


“Very pleased with the NILS organisation – if it hadn’t been for NILS we’d have had no heating this winter”

Tanya & Derek

“Thank you for what you have done. You’ve been kind and helpful with a loan for three items.”


“Very good service and honest – helped me out with a bed and a washer. Can’t fault you!”


“I would just like to say a huge thank you for my food parcel which was delivered just before Xmas. Your kindness was so much appreciated.”


“I’m on a positive today – it’s my new bed. I’m getting a good night’s sleep. A big thank you to the NILS trustees”

Years of service
No Interest Loans
Average loan value